IT Administrator (in-office)


About CAL and the IT Administrator Position

The Center for Appellate Litigation (CAL) seeks to hire an IT Administrator for its New York City office. CAL is non-profit public defense law firm dedicated to fighting injustice through exceptional advocacy and enduring compassion for every client. We represent indigent New Yorkers convicted of crimes in Manhattan and the Bronx in their criminal appeals and other post-conviction proceedings.

The IT Administrator will manage all technology at CAL. Experience in systems administration functions with a focus on Windows Servers and Active Directory, Office 365, VMware, Cisco Adaptive Security Appliances with FirePOWER Services , AnyConnect VPN, Duo, Trend Micro virus protection and security products, Avaya IP Office, SQL, and Microsoft Azure is critical for success in this role.


Monitor and maintain Windows computer network and related systems including on-site and remote servers, VPN, routers, desktop computers, scanners, phone system, and other physical hardware;

Implement, maintain, and enhance Microsoft Office 365, including Teams, and Active Directory environments;

Install, test, and migrate new software and upgrade software for all products after creating a plan;

Maintain required operating-system security; including virus protection software and implementation of multi-factor authentication for remote connections to keep data and communications protected;

Monitor data backups;

Configure, upgrade, and troubleshoot windows computers for in-office and remote work;

Configure, maintain, and troubleshoot network printers and scanners;

Work with hardware and software customer support to solve problems;

Share technical and functional expertise with others as required;

Monitor systems to improve network performance for computer systems and networks;

Communicate networking issues to other employees and management, especially in training new users;

Create documentation of processes and configurations;

Maintain detailed equipment log;

Perform help-desk-type troubleshooting of hardware and software for end users; engage and work with contractors as necessary;

Create and maintain Windows and Office 365 user accounts;

Maintain and troubleshoot Avaya phone system in coordination with system vendor;

Maintain and troubleshoot office keycard security system in coordination with system vendor;

Keep up to date with advancements and best practices in IT administration and make recommendations to management for improvements;


Bachelor's degree in computer science, information technology, information systems, or equivalent, preferred;

At least 2 years’ experience as an IT Administrator or equivalent;

Extensive experience with IT systems, networks, and related technologies;

Solid knowledge of best practices in IT administration and system security;

Strong organizational, analytical, and problem-solving skills;

Excellent time-management, planning, and interpersonal skills;

Ability to work independently and follow through on tasks;

Must have the ability to work effectively with end-users of various levels of technical comfort and sophistication, gain their confidence, understand their technical and operational needs, and translate them into viable technical solutions;

All employees must be current with Covid vaccination requirements;

This position may require occasional weekend hours for off-hours troubleshooting and upgrading.


Salary will be commensurate with experience. Starting salary for a candidate with these minimum qualifications would be $75,000, and up to $95,000 for those with at least 10 years of significant relevant experience, and potentially more for those with extensive, comprehensive, targeted experience. Excellent benefits as designated in the Collective Bargaining Agreement, including an employer SEP-IRA pension contribution, and a free healthcare option with additional employer HSA contributions, are provided.

Equity and Inclusion

At CAL, we embrace and value our staff’s diversity, recognizing that our differences strengthen our community and advance our mission. We strongly encourage candidates of all identities, orientations, experiences, and communities to apply. CAL is proud to be an equal opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination on the basis of age, arrest or conviction record, caregiver status, citizenship status, color, credit history, creed, disability, gender identity or expression, genetic information, national origin, marital status, partnership status, pregnancy, race, religion, salary history, sexual and reproductive health decisions, sexual orientation, status as a covered veteran or active military service member, or status as a victim of domestic violence, stalking, and sex offenses in accordance with applicable federal, state, and local laws.


The position is based at CAL’s New York City office in the Financial District. This is an in-office position as it requires regular hands-on troubleshooting of hardware and support for CAL’s highly collegial staff in the office. Pursuant to CAL’s collective bargaining agreement, the IT Administrator receives four telecommuting days per month.

How to Apply

To apply send a single PDF file with resume and cover letter to The email should be titled “IT administrator position.” Applications will be considered on a rolling basis until May 15, 2024.